• Application Deadline: Thu, 24 Nov 2022 00:00:00 GMT
• Position: Team Member, Middleware Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Banking 
  

Job Objective(s)

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  To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.

  
  


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  Proactive routine maintenance of application servers (ESB).

  
  

Duties & Responsibilities

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  Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.

  
  


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  Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.

  
  


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  Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.

  
  


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  Ensure the platforms are up and functional at all times.

  
  


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  Ensure all user platforms are optimized and functioning optimally.

  
  


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  Escalate all issues to the team lead in a timely and explicit manner.

  
  


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  Track Project Management deliverables to ensure all milestones are delivered and project remains on track.

  
  


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  Ensure the timely development and deployment of innovative solutions for the unit.

  
  


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  Ensure that vendor related projects are monitored strictly to meet set deadlines.

  
  


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  Engage stakeholders to understand requirements when developing solutions for the various units.

  
  


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  Monitor fraud prevention solutions across all applications deployed on the middleware applications.

  
  


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  Weekly Review and reporting of projects, Issues and collection mandates.

  
  


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  Group Digital Banking Monthly Performance Report.

  
  


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  Group Digital Banking Monthly Channel Adoption Report.

  
  


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  Review daily transaction status reports to identify reasons for failures and ways to avoid them.

  
  


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  Provide AD HOC reports when required.

  
  


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  Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)

  
  


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  Monitor middleware systems to ensure high availability and 100% uptime.

  
  


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  To ensure all routine/periodic housekeeping functions are carried out when due.

  
  


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  Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.

  
  


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  Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.

  
  


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  Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.

  
  


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  Ability to meet deadlines and manage multiple, dynamic priorities.

  
  

Knowledge & Skills Required

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  Hands-on experience working in an applications production support/application development environment.

  
  


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  Project coordination skills, including organizing, prioritizing and tracking all phases of a project.

  
  


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  Understand how to support applications ran on ESB environment.

  
  


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  Trend monitoring for transactions performed on major applications hosted on the middleware platform.

  
  


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  Strong UNIX/Linux, AIX operating system administration. 

  
  


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  Collaborative skills: Ability to work with cross-functional teams.

  
  


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  Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 

  
  


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  Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.

  
  


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  Firm Grasp of Structured Query Language (SQL).

  
  


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  Customer experience and issue resolution.

  
  


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  Excellent leadership skills.

  
  


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  Interpersonal relationship management.

  
  


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  First Degree in any IT-related field.

  
  

Minimum Educational Qualification

• Others

Minimum years of work experience required

• 3 years