• Application Deadline: Fri, 2 Dec 2022 00:00:00 GMT
• Position: Vigilance Strategy & Monitoring Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Engineering / Technical 
  

ROLE PURPOSE

Will be part of a team responsible for field activities in line with the strategic objective to reduce unbilled energy.

ROLE ACCOUNTABILITIES

• Responsible for field activities aimed at reducing unbilled energy.


• Provide insight for team operations through statistical analysis of customer data to drive field activities at identifying revenue and energy leakages.


• Supervise technical gangs in carrying out safe diagnostics on meters, disconnection and reconnection of customers.


• Conduct investigation of whistleblowing on illegal use of electricity and provide reports to stakeholders.


• Periodic customer meter recertification and DT validation exercises for energy accounting.


• Enforce sanctions on consumers resorting to theft or illegal use of electricity in line with regulatory provisions.


• Provide support for weekly and monthly reporting of team’s activities for performance management.


• Periodic compliance reviews on both customer and field commercial staff to ensure compliance to company policies.


• Examine the existing procedures that provide opportunities for inefficiency and malpractices and implement remedial measures.


• Escalate all cases of non-compliance and monitoring all escalated issues/complaints for resolution.


• Joint responsibility for commercial loss reduction initiatives.


• Provide commercial loss reports of the Business Unit to management.


• Comply with Quality Management System / Operational Health & System requirements and applicable regulations relating to assigned jobs.


• Carry out any other duty as requested by the Head Revenue Protection and Enforcement Unit, Team Lead Vigilance and BU Vigilance Specialist. 

MINIMUM REQUIREMENTS

• This role requires a first degree/HND in Engineering(Electrical/Electronics, Mechanical Engineering)


• This role requires between 0-2 years technical work experience 

SKILLS & COMPETENCIES

Technical Competencies

• Familiarity with technical field work, use of work tools and personal protective equipment.


• Knowledge of the various types of electricity metering infrastructure.


• Knowledge of the electricity supply chain value system


• Knowledge of the electricity regulatory codes and requirements


• Knowledge of various forms of meter manipulations and other forms of energy theft

Behavioural Competencies

• Communication skills (Written & Oral)


• Discipline & Integrity


• Attention to detail


• Ability to influence others


• Good Intuitive and observatory skills


• Good listening and questioning skills


• Planning and Organizational Skills