• Application Deadline: Wed, 30 Nov 2022 00:00:00 GMT
• Position: Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Lekki


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Location: Lekki-Peninsula, Lagos.

We are seeking the services of a business/sales-oriented Customer Care Representative who would serve as the focal person for resolving all customer related queries relating to our business. He/she would be saddled with the responsibility of providing accurate product and service information to our clients whilst resolving customer complaints within record time. The preferred candidate should be a service-oriented individual who is capable of working independently in a fast-paced and procedural business environment with a zest for revenue generation.

Responsibilities

• Deal with all walk-in, telephone or e-mail enquiries professionally


• Opens customer accounts for new clients and maintains a well-organised database of clients


• Resolve customer-related queries within approved time limits


• Maintain a record of customer interactions, process all queries related to customer accounts and file documents appropriately (both physically and virtually)


• Collaborate with the security department to keep a detailed record of check-in and check-out time of visitors


• Ensure the reception and all common areas are neat and presentable at all times


• Regularly review existing standards and procedures in line with your job while implementing best practices to ensure customers satisfaction.

Requirements

• Minimum of 1 years post-qualification work experience in a relevant role


• Proven experience of working as a Relationship or People Manager


• Tech-savviness and apt proficiency with the use of Microsoft Office Suites


• Willingness to go the extra mile to resolve customers queries


• Customer service background in any service-oriented firm is required


• Must be customer-centric and emphatic in dealing with people


• Must be very conversant with relevant CRM tools


• Possession of relevant Professional Certifications in Customer Service or People Management is Compulsory


• A Bachelor’s degree/HND in Humanities, Social Sciences, People Management or relevant field

Note that only qualified candidates will be contacted.