Head, Research at Willers Solutions

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
25736
Job Views
111

Job Description



Job Description



  • Follow up on daily maintenance task under the branch.

  • Check field reports.

  • Study team abilities and distribution.

  • Check quality of the job in field.

  • Enhance the branch operation process (administrative side).

  • Check the productivity of the teams.

  • Review and interview team members on routine bases.

  • Support technically the field teams.

  • Update organogram once needed.

  • Training courses.

  • Analyze the open tickets for the branch operation.

  • Follow up on open job cards.

  • Escalate problems once faced to management.

  • Monthly performance report analysis.

  • Represent the company/operation in customer meetings.


Requirements



  • HND / B.Sc in Electrical / Mechanical Engineering background or related field.

  • Daily reports.

  • Multitasking.

  • Team leader.

  • Ability to work under pressure.

  • Ideal candidates should have experience in genset (after sales) in the following areas:

    • Customer service.

    • Managing teams - Aftersales support/experience.



  • Generating set knowledge Technical knowledge on the product to be able to support the teams


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