• Application Deadline: Fri, 25 Nov 2022 00:00:00 GMT
• Position: Team Member, Finacle Service Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Not specified


• Job Field ICT / Computer 
  

Job Objective(s)

• To manage and ensure availability of Finacle Application to users at all times.

Duties & Responsibilities

• Monitor Finacle Production services in Nigeria and the subsidiaries, and respond to alerts triggered by all the available monitoring tools.


• Monitor all in-country Finacle servers real-time and review reports from the countries to identify and apply all necessary corrective actions.


• Ensure critical logs are archived periodically as configured on Production servers.


• Carry out periodic services maintenance to improve performance of Finacle.


• Ensure availability of all Finacle Test environments for stakeholders.


• Deploy all Production patches.


• Download all Finacle generic patches periodically as delivered by Infosystem.


• Ensure testing of released patches is conducted.


• Obtain approval of Change Control Board to deploy to production.


• Deploy patches to Production in a controlled manner.


• Deploy Finacle custom fixes as requested by the application developers.


• Apply all Finacle Configuration changes as approved.


• Install new Finacle instances for testing, simulation, as and when required.


• Deploy Finacle backup servers to subsidiaries in line with regulatory requirements.


• Provide Integration Support.


• Handle configuration and Integration of third-party applications to Finacle.


• Provide Connect24 and Finacle Integrator (FI) support to all third-party application owners and vendors.


• Ensure optimal channels transaction processing by Finacle interfaces.


• Ensure stand-in server (CSIS) is continuously synchronized with Finacle Core.


• Ensure all changes on Production are replicated to Disaster Recovery (DR) site and in-country servers.


• Schedule and execute annual Fail-over Tests to the DR site in Rack Center for all Finacle environments bank-wide.


• Schedule and execute annual Finacle BCP Tests for all in-country servers in line with regulatory requirements in the relevant subsidiaries.


• Resolve issues on Finacle Core Services and channels.


• Investigate and resolve reported issues on Finacle core services and channel transactions within SLA.


• Review Finacle Logs to identify potential bottlenecks to uninterrupted service availability.


• Escalate Product bugs to the Finacle consultants (Infosys/CWG) and ensure prompt delivery of solution.


• Execute key strategic projects as assigned by the supervisors.


• Identify and implement initiatives that would enhance service delivery and internal efficiency.

Minimum Educational Qualification

• First Degree in Computer Science or any related field.


• Minimum of 2 years work experience required

Knowledge & Skills Required:

• Good knowledge of Banking.


• Good knowledge of delivery channels.


• Finacle Administration/Troubleshooting techniques.


• Good knowledge of application support.


• Knowledge of Bank policy and best industry practices Strong UNIX skills.


• SQL/PL-SQL skills.


• Basic Programming/scripting skills.


• Software development skills are desirable.