• Application Deadline: Fri, 25 Nov 2022 00:00:00 GMT
• Position: Team Member, Chanel Switching Services


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Banking  , ICT / Computer 
  

Job Objective(s)

• To manage the bank’s card related applications and ensure 100% uptime.


• Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Duties & Responsibilities

• Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.


• Assist in installing, testing, debugging documenting applications using appropriate tools


• Daily systems check to be carried out and documented


• Drive compliance of agreed service level agreements with business units and external service providers.


• Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement


• Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.


• Document and maintain operational policies, procedures, and associated training plans for team members


• Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team


• Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability


• Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.


• Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.


• Ensure timely development and deployment of innovative solutions for the unit.


• Ensure that vendor-related projects are monitored strictly to meet set deadlines.


• Engage stakeholders to understand requirements when developing solutions for the various units.


• Identify areas of improvement bothering on products, applications, and services within the team’s support.


• Monitor fraud prevention solutions across all collections and remittance platforms.


• Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.


• Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.


• Transaction Decline analysis report.


• Provide Performance reporting and analytics (Count. Volume and Revenue).


• Analyse and interpret customer behaviors and patterns to increase retention.


• Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).


• Weekly Review and reporting of projects, Issues, and collection mandates.


• Group Digital Banking Monthly Card Performance Report.


• Group Digital Banking Monthly Transaction Processing Report.


• Review daily transaction status reports identifying reasons for failures and ways to avoid them.


• Provide reports when required.

Minimum Educational Qualification

• First Degree in Computer Science or any related field.


• Minimum of 3 years work experience required

Knowledge & Skills Required:

• Payments industry trends. 


• Card business and innovation.


• Project coordination skills, including organizing, prioritizing, and tracking all phases of a project. 


• Trend monitoring for transactions performed on the various card platforms & solutions.


• E-Channel/Payment Technologies. 


• Relational Database management.


• Relationship Management.


• Interpersonal skills.


• Strong Oral and Written Communication. 


• Results orientation.


• Stakeholder Management. 


• Technology Innovation.