• Application Deadline: Mon, 21 Nov 2022 00:00:00 GMT
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Summary of Roles / Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.


• Help patients in distress by responding quickly to emergencies.


• Protects patients' rights by maintaining the confidentiality of personal and financial information.


• Record incidence as it occurs.


• Report daily activity to the Floor Supervisor for decision making.


• Document and escalate issues resulting from perceived bad customer service.


• Work hand-in-hand with security personnel in coordinating patients’ flow.


• Engage disgruntled clients and devise appropriate means of making them happy.


• Address waiting patients and attend to their requests and concerns.


• Assist in directing clients to procedure areas.


• Assist in resolving basic challenges or issues being encountered by clients while directing more technical issues to appropriate departments or authority.


• Inform concerned departments about urgent client’s issues.


• Daily Record and report clients’ complaints and challenges to the Floor Supervisor.

Qualification and Person Specification

• Candidates should possess a Bachelor's Degree qualification


• 1-3 years’ experience as a Customer Relations Officer.


• Basic knowledge of the healthcare industry and operations.


• Ability to work varied hours/days, including nights, weekends, and holidays, as required.


• Advanced level spreadsheet skills and PC literacy.


• Confident communication skills and strong report writing skills.


• Excellent use of Millensys software.


• Good listening skill.


• Strong interpersonal skills.


• Ability to forecast and be proactive.


• Organized team player.


• Self-motivated and detail-oriented.


• Ability to meet and exceed organization’s goals.


• Attention to detail.


• Candidate MUST have science/medical-relatedbackground.