• Application Deadline: Thu, 15 Dec 2022 00:00:00 GMT
• Position: Tele-collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manages recovery of over due loan


• Contacting customers daily/weekly and informing them of their overdue loans


• Following up with customers daily/weekly on previous payment redemption date


• Advising customers on the best payment options and negotiating suitable payment plans.


• Thoroughly understands assigned portfolio and product


• Responding to customer queries and escalating accordingly


• Maintaining accurate, up-to-date customer account information


• Reporting accurate customers feedback daily/weekly

Job Requirement

• Minimum Qualification: B.Sc


• 0 - 2 years work experience.


• Previous experience in tele-collections or Customer Service will be an added advantage


• Strong Written, Communication and Negotiation Skills.


• Completion of Nysc