• Application Deadline:
• Position: POS Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abia


• Job Field Sales / Marketing / Retail / Business Development 
  

About you

• A Bachelor's degree in business or any related discipline from an accredited university.


• 2+ years of hands-on experience in Sales Operations and or Agent Operations.


• Able to manage tasks effectively and act professionally within the workplace and with customers.


• Proficiency with Microsoft Office Suit


• Experience in configuration, installation of software and hardware products is a plus


• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

About the Role

You will be responsible for:

• Terminal Repairs 


• Diagnose and Repair faulty Terminals (software & hardware issues)


• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs


• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems


• Ensure the adherence to SLA’s for terminal repairs


• Effectively manage complaints for walk-in Agents


• POS Deployment & Inventory Management


• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.


• Receive new Terminals at regional hub, ensuring correct stocktaking


• Record all stock received and inventory movement at regional hub.


• Organize and maintain inventory and storage area for the assigned hub.