• Application Deadline: Fri, 6 May 2022 00:00:00 GMT
• Position: Female Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 

Location: Mainland, Lagos

Job Summary

• Sell company products and services in your assigned work platform.


• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Use your assigned work platform to reach out to customers and verify account information.


• Manage a large amount of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.


• Cancel or upgrade orders.


• Assist with placement of orders, refunds, or exchanges.


• Advise customers on company products and services.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Take payment information and other pertinent information such as addresses and phone numbers.


• Keep records of customer interactions, process customer accounts and file documents.


• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.


• Generate sales and close Transactions.


• Act as the face of the company.


• Suggest solutions when a product malfunctions.


• Handle product recalls.


• Attempt to persuade a customer to reconsider cancellation.


• Inform customers of deals and promotions.


• Utilize computer technology to handle high call volumes.


• Work with customer service supervisor to ensure proper customer service is delivered.


• Closeout or open call records.


• Compile reports on overall customer satisfaction.


• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Knowing the Company’s products inside and out so that you can answer questions.


• Communicating and coordinating with colleagues as necessary.

Requirements

• HND / Bachelor's Degree


• At least 2 years relevant work experience.