• Application Deadline:
• Position: Customer Service Operator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

About the job

• As a customer service representative, you’ll be resolving customer complaints via phone, email, live-chat or social media.


• You will use phone, email or SMS to reach out to customers and verify account information.


• You will be the face of the business, you will greet customers warmly and ascertain problem or reason for contacting us.


• You'll act as the company gatekeeper, you will suggest solutions when a product malfunctions, handle failed transactions and attempt to persuade customer to reconsider retrying failed transactions.


• You will work with a customer service manager to ensure customer service is being delivered.


• You'll compile reports on overall customer satisfaction, read from scripts and handle changes in policies or renewals.


• You will work collaboratively with other colleagues to ensure that customer issues/bugs are resolved urgently and permanently.