• Application Deadline: Wed, 30 Nov 2022 00:00:00 GMT
• Position: Customer Service Officer (Shift Worker)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

RESPONSIBILITIES

• Answers phone and responds to customer requests.


• Upsell/Sell product and services, place custom orders in computer system.


• Provide customers with product and service information.


• Transfer customer calls to appropriate staff (as and when asked for)


• Identity, research, and resolve customer issues using computer systems and applications


• Follow up on customer inquiries, if not immediately resolved.


• Recognize, document and alert the supervisor of trends in customer calls.

 

REQUIREMENTS

• HND/Bachelor’s degree in Mass Communication or other related fields.


• Candidate must be within the age bracket 20 - 30years


• Relevant experience (4months – 1year) in Customer Service is an advantage


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent written and verbal communication skills.


• Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba


• Must be available to work shifts.


• Must have NYSC Discharge Certificate.