• Application Deadline: Sat, 10 Dec 2022 00:00:00 GMT
• Position: Contact Centre Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Key Responsibilities:

• Handling Outbound and Inbound calls from customers.


• Providing information and resolving customers on complaints regarding specific products as well as services.


• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.


• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.


• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels


• Interpret and accurately communicate our terms and conditions of service where and when applicable


• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing


• Enter details of every contact in the system as required, obtain new customers
  
  information and update existing customer details on the CRM


• Ensure deliverables are met within ascribed SLA timeframe

Qualifications

• First degree from a recognized institution


• Previous experience in a Call Center role is highly preferred


• Social Media Savvy


• Professional writing and reporting Skills


• Excellent Customer service skills


• Good working knowledge of the CRM systems

Personality requirements/Traits

• Result and Service-Oriented (Able to follow through)


• Creative problem solving with good eye for details


• Ability to efficiently display basic Marketing/Negotiation skills


• Ability to multi-task, work to deadline and under pressure