• Application Deadline: Sat, 26 Nov 2022 00:00:00 GMT
• Position: Training & Quality Assurance Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Purpose of the Job

• Improve business processes within CEA, introducing innovation into the process that can impact results, enhance customer experience.

Expected Key Results

• CEA Policies and Process Documentation & Database Management


• Training


• Quality Assurance


• Monitoring, measuring and providing feedback and recommendationsSpeed of service.

Educational Qualifications & Functional Skills

• Graduate in Business Management.


• Customer Experience


• Business Process knowledge.


• Communication skills.


• Listening Skills


• Proficient with use of Ms Excel , word and other online application Business Process knowledge Team player with relationship building skills.


• Good interpersonal Skills


• Hard working


• Accountable


• Innovative


• Self Motivated.

Work Experience:

• 5 -7 Years congnate sales, customer service experience.

Other Requirements:

• Customer Focus


• Tech savvy


• Drive results


• Cultivate Innovation


• Ability to optimize work processes.


• Self Development


• Nimble Learning


• Ensures Accountability


• Develops Talent


• Drives Engagement


• Drives Vision & Purpose


• Excellent Decision Quality.