Attend meetings as required and provide detailed reports of amounts under your management.
Handle disputes from customers in coordination with Collectors, GSC teams and ensure the issues are resolved.
Send demand letters to customers detailing the nature & extent of their debt and follow up to ensure the outstanding amounts are paid.
Follow up with the payment application team to ensure all payments received from customers are correctly applied in a timely fashion.
Visit customer premises and follow up for payment of overdue invoices where necessary.
Where customers are non-responsive/unreachable, contact cx/sales teams in the various countries to provide alternative contacts/visit the customers.
Maintain a record of all accounts under your management with a current update on their status.
Maintain communication with Global OTC team for weekly reports on incoming accounts to legal from AR
Maintain communication with In-country & GSC collections teams for supporting documentation as well as information on collection actions taken before tagging accounts under legal and customer responses (if any).
Instruct private investigators/collection agencies to trace/attempt collection where collection options have been exhausted without response/payment.
Maintain a record of all accounts under the management of Private Investigators/Collection Agencies with a current update on their status.
Vet & process invoices for said vendors to ensure payment in accordance with agreed terms.
Provide relevant supporting documentation to the external lawyers, including investigation reports where relevant.
Who We Are Looking For:
3-5 years of working experience in Law.
Bachelor's Degree in Finance, a degree in Law ( is a plus).
Outstanding negotiation skills.
Ability to communicate clearly and effectively.
Ability to manage conflict and dissent in a professional manner.
Able to manage pressure, self-driven, accountable, and passionate to delivering results.