• Application Deadline: Mon, 19 Dec 2022 00:00:00 GMT
• Position: Billing Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Abuja , Lagos


• Job Field Engineering / Technical 
  

Position Details

• Support on work allocation (shifts, rotas)


• Support changes carried out by interface applications ikeCRM, Provisioning, PCRF, OCSand Reporting.


• Provide support to Customer Operations team, Internal Users,Revenue Assurance and Business needs


• Provide end to end L2/L3 support for billing appication modules (Billing Platform for 4G LTE platform


• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.


• Responsible for driving down the incidents, problem, trouble tickets, service request trends,


• Analysis of Events / Renewals/ Service/System in error, provide work around solutions


• Accountable for meeting & improving SLA & KPIs for their application suite.

Qualifications

• Graduate / Post-graduate qualification


• Working experience on Rating, Billing, Invoicing,4G LTE, broadband services, FTH, WTTH.


• 4 - 6 Years of experience in Telecom Billing and Strong in handling backend.

Requirements:

• Unix / Shell Scripting / SQL / My SQL / ORACLE and VoLTE)


• Configurations, Automations, Smal Development, backend fixes.


• Billing Support Engineer -Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise


• Functional Area: IT Software - Application Programming,Operations & Maintenance systems.


• Expert in Operational criticality ike Backup & restoration, Fraud handing, Revenue sensitive


• Overall knowledge of the E2E application, systems & solution for their application suite.


• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL / ORACLE query Billing Solutions, IT Applications).