• Application Deadline: Mon, 12 Dec 2022 00:00:00 GMT
• Position: Customer Service/Sales Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

JOB DESCRIPTION

• Greet customers warmly, ascertain problem or reason for calling and Resolve customer complaints via phone, email or social media


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media


• Use telephones to reach out to customers and verify account information


• Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.


• Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.


• Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions


• Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered


• Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money


• Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.


• Assist in Scaling all scraps batteries from suppliers and record same to avoid discrepancy


• Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.


• Inform customers about discounts and special offers.


• Provide customer feedback to the Management for seamless service delivery.


• Stay up-to-date with new products/services and price.

OTHER REQUIREMENTS

• The Candidate must possess good dress sense and must be well organized.


• Minimum academic qualification of an OND/HND/ Bachelor’s degree (ideal but not required)


• Additional certifications and other professional development experience


• 1+ years of sales experience


• Prospecting skills 


• Persuasion, negotiation, and closing skills


• Ability to meet deadlines and financial goal minimums


• Understanding of the sales process and dynamics.


• A commitment to excellent customer service.


• Excellent written and verbal communication skills.


• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.


•  Experience using computers for a variety of tasks.


• Competency in Microsoft applications including word, excel, and outlook.


• Able to work comfortably in a fast-paced environment.