• Application Deadline: Thu, 1 Dec 2022 00:00:00 GMT
• Position: Service Operations Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

Functional Responsibilities:

• Settlement Computation and Collation


• Switched transactions settlement


• Processed transactions billing


• Services/Network billing


• Settlement Adjustment


• Settlement Re presentment


• Exception Investigation and resolution/escalation


• Ensure disputes to be settled daily are settled accordingly


• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

• Arbitration


• Arbitration Billing


• Pre-arbitration


• Chargeback processing

File Processing:

• Card Scheme clearing file processing


• (Mastercard, Visa, Discover, Amex, JCB etc)


• Card file processing


• Routine Report Delivery:


• Daily Settlement Reports (Details and Summaries)


• Daily Card Management Reports (Card balance, statement, Activity reports)


• Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)


• Ensure delivery of Daily Dispute Reports (Details)


• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting


• Airtime Stock procurement and top up confirmation


• Agent registration


• Agency Network Virtual account top up


• Agent Details update management


• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Requirements

Education and Experience: 

• Academic Qualification(s): BEng / BSc


• Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage


• Experience (Number of relevant years): 1 - 2 years

Functional Competencies: 

• Customer Service Delivery


• Business Tools Utilization


• Continual Process Improvement


• Time Management