• Application Deadline: Thu, 1 Dec 2022 00:00:00 GMT
• Position: Operations Engineer (Support / Implementation)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

Responsibilities

Incident Solution:

• Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams


• Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction


• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs


• To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring


• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events


• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

Implementation / Configuration Management:

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team


• Suggest improvement to the process with a view to make operations better


• Perform user acceptance tests (UAT) for 3rd party integrations


• Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products


• Maintain high customer satisfaction levels with the projects handled


• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Requirements

• BSc or BEng in Computer Science / Business Information Technology


• Programming or SQL scripting skills added advantage


• ITIL foundation experience added advantage

Technical Skills:

• A Basic understanding of SQL


• Basic understanding of Electronic funds transfer processing


• Understanding of Basic Networking/File Transfer protocol


• An understanding of Basic Linux Command


• A basic understand the concept of Kubernetes


• Basic knowledge of programming languages


• Trace/Data analysis

Behavioural Competencies:

• Collaboration


• Customer focus


• Empathy


• Pro-activity

Soft Skills:

• Communication.


• Interpersonal Skills.


• Problem-solving.


• Critical Thinking.