• Application Deadline:
• Position: Reservations Clerk


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Number: 22203230

Location: Ikeja, Lagos

Schedule: Full-Time

Job Category: Reservations

Position Type: Non-Management

Job Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.


• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.


• Accommodate and document special requests.


• Answer questions about property facilities/services and room accommodations.


• Follow sales techniques to maximize revenue.


• Input and access data in reservation system.


• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.


• Follow proper escalation procedures when addressing guest concerns.


• Follow all company policies and procedures


• Ensure uniform and personal appearance are clean and professiona


• Maintain confidentiality of proprietary information; protect company assets;


• Protect the privacy and security of guests and coworkers.


• Welcome and acknowledge all guests according to company standards;


• Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.


• Comply with quality assurance expectations and standards.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Candidates should possess relevant qualifications and work experience.