• Application Deadline: Tue, 31 Jan 2023 00:00:00 GMT
• Position: Outlet Manager (Female)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 4 years


• Location Lagos


• Job Field Procurement / Store-keeping / Supply Chain 
  

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.


• Grow sales through the implementation of marketing and merchandising systems


• Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities

Management:

• Lead others and work effectively with store team


• Supervise, assign and direct activities of the store’s team


• Effectively communicate information to store team and supervisors in an open and timely manner


• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints


• Promote the company's customer service culture (greet, offer help, and thank)


• Provide colleagues personalized customer service feedback and coaching


• Handle all customer relations issues in accordance with company policy


• Promote a positive shopping experience for all customers


• Maintain customer privacy by not sharing customer data without authorization.

Merchandising / Presentation:

• Stock shelves


• Manage re-order levels & restocking from HQ for the store


• Conduct merchandizing activities in line with approved brand guidelines


• Account for promotional and sales support materials


• Organize and execute the display and maintenance of off-shelf merchandise.

Qualifications

• Bachelor's Degree


• Master's Degree is an advantage.

Requirements:

• 3-4+ years of retail store experience.


• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary


• Accuracy and attention to detail.


• Ability to organize and prioritize a variety of tasks/projects.


• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.


• Must be a female


• Must live within Victoria Island, Ikoyi and Lekkiaxis.

Required Competencies:

• Deep Knowledge of the different product categories & brands


• Analytical competencies


• Skin types


• Strong presentation skills


• Negotiation skills


• Persuasion Skills


• Adept business knowledge


• Abilities to organize


• Strong written and verbal communication. Strong problem-solving skills


• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English


• Above average Telesales/Phone Skills


• IT skills


• Customer service skills


• Team skills


• Excellent communication skills


• Time Management skills.