• Application Deadline:
• Position: Team Lead, Insights & Analytics


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Data Science / Research 
  

Duties & Responsibilities

ETL and Data Warehousing:

• Develop and maintains various database objects such as ETLs, jobs, procedures, functions, scripts, etc.


• Develop and operationalize an automated customer segmentation procedure based on customer present value and persona.


• Develop internal application that will enable stakeholders consume or visualize reports


• Build various complex PLSQL procedures to extract various Alerts on customer or product lifecycle.


• Text mining of unstructured data fields to extract insights.

Analytics:

• Leverage internal and external data to develop predictive and analytical models to solve business problems.


• Design models and advance analytics to address customer lifecycle management across acquisition, retention, attrition etc.


• Develop, build and operationalize analytical models that effectively improve customer knowledge, support churn management, loyalty and value extraction.


• Develop dashboards and dynamic reporting interface to present information and KPIs stakeholders.

Business Intelligence:

• Provide streams of practical actionable insights to the rest of the business covering customer behavior, patterns, unlocking hidden opportunities that will drive profitability.


• Deliver segment and product insights that informs strategic and tactical decisions.


• Lead team to develop a vision and long-term strategy for reactive / proactive retention and customer loyalty.


• Leverage key data mining tools to interpret and analyze large data set through segmentation methods etc.


• Conduct periodic scan of the customer base to identify growth potential and revenue opportunities across all customer segments and business units and share same with stakeholders.


• Improve the effectiveness of customer acquisition, customer wallet-share deepening, customer value management and customer retention.


• Manage analytic deliverables to assist the development of Customer Contact Strategies across multichannel with an increased focus on Digital.


• Support retail, commercial and corporate banking units with market trends and insights to drive profitable customer engagements.


• On-going support and go –to expert for all internal customers on marketing, sales and product development.


• Develop targeted product offerings and marketing campaigns based on customer profiles.

Job Requirements

Education:

• Minimum of Bachelor’s Degree in Computer Science, Statistics, Mathematics or related field.


• Certification or hands-on in any of the following is an added advantage; Oracle DB, Oracle Apex, Microsoft Azure, SOL Server Integrated Services, Power BI, R, Python other data mining and ETL tools.

Experience:

• Minimum of 7 years relevant experience in an Enterprise Warehousing function.


• Hands on experience in building ETL, data mining, predictive modelling etc.


• Hands on experience in Oracle DB, Oracle Apex, Microsoft SSIS & SSRS, PLSQL, OBIEE, SAP, SAS, R, Python, etc.