• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Client Service Executive (Luxury Home & Furniture)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• Our client needs an experienced Client Support Service Executive to collaborate with both external customers and internal teams to deliver an excellent customer service experience.


• The role will act as the first point of call to respond to clients’ queries and resolve concerns through email, phone calls, and in-person or virtual meetings.


• S/he is to ensure they attract new and maintain existing clients by proactively providing solutions to the clients’ needs through the company’s product offering.

Key Responsibilities

• Attending professionally, smartly and cheerfully to all walk-in customers, ensuring to close all sales deals.


• Consistently ensuring all products displayed in the showroom are professionally arranged and regularly cleaned, including cleaning the interiors of the showroom. Thus, sustaining an excellent showroom ambience.


• Establishing, maintaining and expanding the company’s customer database.


• Servicing the needs of existing & new customers.


• Increasing business opportunities through various routes to marketing.


• Monitoring and operating classified equipment e.g., central music system, cctv, internet, etc.


• Meeting set sales target.


• Collecting customer feedback and carrying out market research and developing a robust 24hours customer service policy.


• Attract new and existing customers to the showroom regularly by proactively providing solutions to their needs through the company’s products offering.


• Maintaining an attractive & creative showroom presentation/display.


• Assist the client service manager in developing business-to-customer (b2c) initiatives to exceed 85% sales target on monthly basis.


• Assist the client service manager in developing and maintaining technologically driven sales initiative to drive sales exponentially. Ensuring the company is exceptionally active and visible in all social media channels.


• Receiving all incoming correspondences.


• Keep accurate records of stock both in the showroom and warehouse.


• Ensuring prompt delivery of customer’s goods, and in perfect condition all the time.


• Preparing quotations, proforma/sales invoice, receipts and waybill.


• Administration & documentation of staff clock-in & staff movement Schedule.


• Keep abreast of the company’s supplier’s list, products, data sheet, catalogues, technical information and price offerings via their websites.


• Any other assignment that may be assigned to you by your senior colleagues.

Key Requirements

• A Bachelor’s Degree in Marketing, Architecture, Business Management / Admin, Social Sciences, Mass Communication or similar discipline, with a minimum grade of 2:1 or upper credit for HND graduate.


• 2-3 years working experience in a similar industry as a sales executive or front desk officer.


• Excellent customer service & sales skills.


• Strong verbal & written communication skills.


• Excellent phone and presentation skills.


• Proficiency in Microsoft Office packages, CRM and sales software. The use of autocad, sketchup and revit is an added advantage.


• Good negotiating, creative thinking & problem-solving skills.


• Fast learner and passion for sales


• Great personality.


• Ability to work under pressure.


• Ability to drive with a valid driver’s license.

Salary

N100,000 - N150,000 monthly plus other benefits.