• Application Deadline:
• Position: Cards& Alternate Channels Dispute Resolution Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Banking 
  

About the job

• Ensure refund/settlement is processed within set time frames in order to delights customers.


• Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries


• Review and authorize posting file from team members for processing and crediting of customers account for failed transactions.


• Reconciliation of individual processed file on electronic channels and ensure all outstanding are resolved within agreed timelines.


• Be vigilant to identify high risk areas and suggest necessary controls where possible


• Ensure all enquiries and complaints relating to card and channel transactions are responded to within defined SLA time frame to guide against customers dissatisfaction.


• Ensure settlement figures are validated for all card transactions done via ATM, POS and WEB


• Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors


• Ensure proper adjusting entries are made for exceptions identified during call over exercise


• Ensure submission of volume statistics report and any other report as may be required