• Application Deadline: Fri, 2 Dec 2022 00:00:00 GMT
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Key Accountabilities/Responsibilities

• Manage inbound and outbound customer calls in a timely manner


• Provide accurate and satisfactory answers to family planning related queries and concerns


• Identify and escalate priority issues and report to the high-level management


• Guide callers through family planning methods, navigating the company site or using the products or services


• Following call centre “scripts” when handling topics on family planning/sexual reproductive health


• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives


• Following up with customer calls where required

Qualification / Experience

• OND/HND/BSC in any related field


• Strong verbal communication skills along with active listening


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• Exceptional interpersonal and rapport building skills


• Computer literacy


• In-depth knowledge of a company’s products and/or services


• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area


• Ability to communicate in English. Priority will be given to candidates who can speak the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)


• Previous experience in a customer support role


• Familiarity with CRM systems and practices