• Application Deadline: Thu, 15 Dec 2022 00:00:00 GMT
• Position: Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Customer Care 
  

What you will do

• Attend to customers questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up;


• Provide accurate or diagnostic information to Service Technician after receipt of vehicles from customers;


• Provide customers with quality information and advice on warranty protections, potential cost; savings and the advantages of trading in versus fixing their car;


• Manage and oversee the dealership’s workflow and schedule;


• Advise them about service changes or car pick-up times;


• Maintain positive and good customer relationships to ensure repeat business;

What you should have

• Background study in Mechanical Engineering;


• 2-5 years proven work experience as a Service Advisor or similar role;


• A strong understanding of automotive technology and the automotive industry;


• Proficiency with industry-specific software and mechanical tools;


• Excellent customer service, interpersonal and communication expertise;


• Strong organizational, decision-making and problem-solving skills;


• Relevant training and/or certifications as a Service Advisor is added advantage;