• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Loan Recovery Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Monitor accounts to identify overdue payments


• Make calls to customers about their loan repayments


• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts


• Negotiate payment plans and schedules


• Process payments and refunds


• Keeping accurate records and reports on collection activities

Person Specification

• Minimum of B.Sc / HND / OND qualification


• Goal oriented so as to meet daily targets


• Excellent communication skill (written and oral)


• Patience, ability to manage stress and negotiation skill.


• Open to working on Saturdays


• Customer service training/experience.