• Application Deadline: Mon, 12 Dec 2022 00:00:00 GMT
• Position: Customer Success


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Shecluded is a fintech for women, and we are hiring a Customer Success Associate

You will have the following responsibilities but are not limited to…

• Answer incoming customer calls and handle general customer concerns.


• Advise clients and create financial education.


• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.


• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.


• Required to possess sound product knowledge, which is critical for offering quick and accurate customer assistance.

Will be responsible for operating CRM Software to achieve the following:

• Collect data and track customers.


• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.


• View and recover abandoned carts.


• Create retention campaigns, from conceptualization to analysis, e.g. Offer incentives via loyalty and referral programs.


• Run scheduled surveys to engage customers and get valuable feedback about our services.


• Work on financial content for women


• Continuously improve our company's customer retention rate, average order value, and lifetime value.


• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.


• Build E-Commerce reports to track business growth.

Requirements and Skills…

• Proven working experience as a Client Relations Manager and Customer Service Officer


• Minimum of 2 years experience.


• Bachelor's degree/HND in business administration, management, or related field.


• Clear and persuasive communication skills


• Empathy


• Friendly/warm personality


• Ability to use positive language


• Patient and attentive


• Problem-solving skills


• Self-control and patience


• Prior experience with CRM Software preferred e.g. HubSpot.