• Application Deadline: Fri, 9 Dec 2022 00:00:00 GMT
• Position: Branch Operations Officer (Adamawa, Bauchi, Benue, Plateau & Taraba)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Plateau , Taraba


• Job Field Banking 
  

Job Description

Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs


• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers


• Maintains a strong working knowledge of the Bank’s services


• Examines money to detect and remove counterfeit


• Ensuring all operating and security and safe working procedures are always followed


• Ensure all necessary postings and paperwork are completed accurately to provide audit trails


• Bundles, wraps and seals counted money. Separates mutilated and worn bills.


• Use various cash management systems to ensure accurate counting


• Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor


• Ensure prompt handling of customers’ enquiries and complaints


• Ensure timely rendering of reports


• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Non-Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs


• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers


• Maintains a strong working knowledge of the Bank’s services


• Educate and migrate customers to Alternative Channels


• Proactively receives and responds to customers’ inquiries within their scope of authority


• Ensures effective queue management


• Effectively cross sells the Bank’s products and services


• Maintain a customer friendly and organized banking hall


• Ensure prompt handling of customers’ enquiries and complaints


• Ensure timely rendering of reports


• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Requirements

Education:

• Minimum of HND (upper class)


• Minimum of Bachelor’s Degree, with a minimum grade of 2.2.

Experience:

• Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.