• Application Deadline: Mon, 5 Dec 2022 00:00:00 GMT
• Position: Group Head Customer Service Retention and Growth


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦200,000 - ₦300,000/month
  

JOB RESPONSIBILITIES

• Communicating with customers and sales representatives.


• Analyzing customer behavior.


• Gathering information about customer complaints.


• Developing aggressive retention strategies based on customer feedback.


• Negotiating with customers to renew contracts and retain business.


• Meeting with the sales team to propose customer retention solutions.


• Writing and presenting customer behavior reports.


• Building positive relationships with customers and business associates.

REQUIREMENTS

• Bachelor's degree in sales, marketing, or related field.


• 3+ year experience in a similar role.


• Excellent customer service skills.


• Strong conflict resolution skills.


• In-depth knowledge of sales and marketing software.


• Ability to remain calm and professional in stressful situations.


• Advanced communication and interpersonal skills.


• Empathy and patience.


• Advanced organizational skills.

Must have worked with electronics retail firm before