• Application Deadline: Wed, 7 Dec 2022 00:00:00 GMT
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• A hospitality management company in Victoria Island is looking for an operations manager to oversee the daily operations of the hospitality team at a mixed use property ensuring that revenue and guests-residents satisfaction targets are achieved.

Responsibilities

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)


• Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals


• Provide effective leadership to the management team and team members to ensure targets are met and exceeded


• Respond to audits that are completed by the company to ensure continual improvement is achieved


• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations


• Comply and exceed property and company Service Standards


• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action


• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company


• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction


• Hold regular briefings and communication meetings with the HOD team


• Participate in corporate activities and meetings as requested.


• Assist in the administration of succession planning.


• Participate and maintain active community relations.


• Attend industry meetings and participates in industry organizations.

Skills & Experience

• A Bachelor's Degree or Masters in Hotel Management or equivalent


• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management


• Experience in managing budgets, revenue proposals and forecasting results


• In-depth knowledge of the hotel/ Short let / leisure / service sector


• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets


• Accountable and resilient


• Ability to work under pressure.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems


• Previous experience in the same or similar role.