• Application Deadline: Thu, 15 Dec 2022 00:00:00 GMT
• Position: Front Desk Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods and verify their credit card data


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments

Requirements and Skills

• Degree in Hotel Management is a plus


• 2 - 4 years work experience.


• Work experience as a Hotel Front Desk Agent, Receptionist or similar role


• Experience with hotel reservations software, like Cloudbeds and Room KeyPMS


• Understanding of how travel planning websites operate, like Booking and TripAdvisor


• Customer service attitude


• Excellent communication and organizational skills


• Must reside on the island


• Knowledge on Opera is an added advantage.

Remuneration

N60,000 - N70,000 Monthly.