• Application Deadline:
• Position: Night Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Akwa Ibom


• Job Field Hospitality / Hotel / Restaurant 
  

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.


• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).


• Ensures employees are working in a safe environment.


• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.


• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.


• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.


• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.


• Administers plans and actions to keep chargebacks and rebates to a minimum.


• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.


• Manages employee hours.


• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.


• Monitors employee attendance and records absences/tardiness.


• Promotes teamwork and employee morale.


• Keeps employees informed regarding new operational procedures, standards, or programs.


• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).


• Ensures all employees have complete knowledge of emergency procedures.


• Encourages employee relations through gifts, parties, outings.


• Creates incentives that will promote better service and profit for the property.


• Assists operations manager in processing employee payroll weekly.