• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.


• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.


• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.


• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.


• Assist customers with any queries they may have via calls, email, chat and/or social media


• Represent the brand in a professional and friendly manner


• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate


• Demonstrate ownership in documenting and resolving customer issues


• Ability to multi task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent


• 1+ years proven experience in supporting client success


• Excellent written and verbal communication skills


• Understanding of financial services and smartphone apps


• Typing speed of 45wpm or above