• Application Deadline: Fri, 6 May 2022 00:00:00 GMT
• Position: Customer Support Partner


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 

Job Summary / Purpose

• As a Customer Support Partner you would be expected to resolve customer queries, guide product users through features and functionalities.


• To be successful in this role, you should be an excellent communicator and problem solver.


• You should also be familiar with CRM. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat


• Identify customer needs and help customers use specific features


• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)


• Update our internal databases with information about technical issues and useful discussions with customers


• Monitor customer complaints on social media and reach out to provide assistance


• Share feature requests and effective workarounds with team members


• Inform customers about new features and functionalities


• Follow up with customers to ensure their technical issues are resolved


• Document and track customer issues using a ticketing system to ensure quick resolution.


• Gather customer feedback and share with our Product, Engineering and Marketing teams.

Requirements and Skills

• 2+ year’s experience as a Customer Support Specialist or similar CS role


• Familiarity with financial services industry is a plus


• Experience using Trengo and remote support tools


• Understanding of how CRM systems work


• Excellent communication and problem-solving skills


• Multi-tasking abilities


• Patience when handling tough cases.

Benefits

• Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies – meaning you’ll be expected, and encouraged, to contribute your ideas.


• A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.


• A great company culture with regular social activities.

Salary

Very Attractive.