• Application Deadline: Thu, 15 Dec 2022 00:00:00 GMT
• Position: Customer Help Desk Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Rivers


• Job Field Customer Care 
  

Job Brief

• We are looking to hire a skilled Customer Help Desk Engineer who will assists clients with any issues involving their printer, copier and scanner.

Duties & Responsibilities

• Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign off


• Installation and maintenance of MFPs


• Networking of Kyocera MFPs and management of printer servers and data base.


• Corrective and preventive maintenance of MFP


• Ensure monthly Preventive Maintenance plans are strictly adhered to


• To provide basic levels of Technical Support communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required

Requirements

• Bachelor's Degree or HND in Computer Science or any Engineering related course.


• Minimum of 1 year experience as a customer service engineer/ technician help desk Technician.


• Good knowledge of copier and printer technology.


• Good customer satisfaction record 


• Experienced & skilled at building relationships across organizations


• Exceptional report writing and interpersonal communication skills


• Adept at maintaining focus on achieving bottom-line results.