• Application Deadline:
• Position: Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Ikorodu


• Job Field Finance / Accounting / Audit  , Project Management 
  

ROLE DESCRIPTION 

Client Relationship

•  Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these


• Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity


•  Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to


•  Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards


•  Implement client best practice, ways of working and role model behaviours to junior team members


•  Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team


•  Seek constructive resolutions in difficult circumstances 


• Work positively towards developing a trusting business adviser relationship

 Account Handling

•  Demonstrate real curiosity and a willingness to go the extra mile in dealings with your clients


•  Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments 


• Be responsible for identifying revenue opportunities and contributing to overall revenue target 


• Contribute to account planning, offering ideas for development 


• Be aware of contractual obligations and manage any potential conflicts in good time 


• Anticipate client demands and proactively find solutions, rather than just answering requests


•  Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments


•  Submit (or advise on) monthly revenue forecasts whilst maintaining and building a pipeline of proposals


•  Manage appropriate inductions and training programmes with clients


•  Interpret and manage account plans, helping to move the focus from analysis to Development

Service Development

•  Keep the client up-to-date with our service developments 


• Create and share best practices and efficient ways of working with other team members


• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance 


• Take responsibility for advising on solutions to problems in reports and the reporting process


• Implement changes to regular reports in line with delivery strategy 


• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc 


• Attend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completed

Analysis and Insight

• Full knowledge of basic and advanced Powerview analysis 


• Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance


• Take briefs from clients, and manage the production of appropriate  materials/presentations/written documentation in response to the brief 


• Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations 


• Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief 


• Involve senior and specialist support where appropriate in presentations/projects 


• Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)


•  Be able to advise on the relevance of expert services 


• Collaborate with other teams in order to deliver insightful work to the client Team, People & Self Development 

Team, People & Self Development

• Take part in your own performance management using the online appraisal system 


• Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate 


• Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development 


• Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP – which should include stretch and development objectives


• Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities 

ROLE REQUIRMENTS

• 5 year’s relevant market research experience in a research agency, client company, or management or marketing consultancy.


• Demonstrate evidence of developing leadership skills and the ability to motivate others


• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills


• Manage all stages of projects from brief to presentation


• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills


• Take ownership of your self-development in completing and implementing your own PDP, highlighting areas where further development is required. Share PDP with line manager to engage their support where relevant


• Sell inin new methods, and processes and seek revenue-generating opportunities