• Application Deadline: Wed, 7 Dec 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification OND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services


• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers


• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer


• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies


• Train new staff on customer service techniques and skills


• Receive customer service inquiries


• Respond to customer service inquiries


• Promote company’s product and services


• Handle certain transactions


• Identify needs/wants of customers


• Make available product brochures for customers


• Update details for personal and business clients, such as name and address details


• Provide pricing and delivery information to customers


• Perform verification of customers


• Persuade customers until they reconsider any cancellation made


• Answer customer questions about warranties or terms of sale


• Suggest possible solutions whenever there is a malfunction in a product/service


• Educate customers on deals and promotions the company is offering


• Resolve complaints through phone, email, or social media


• Reach out to customers via phone call; verifying information regarding their accounts


• Greet customers in the warmest possible way and find out their problem or reason for calling


• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept


• Handle product recalls


• Assist in selling products and services


• Utilize computer technology to handle high call volumes


• Collaborate with the production manager to ensure that proper customer service is being delivered


• Close out or open call records


• Regularly compile reports and submit to the management on overall customer satisfaction.

Requirements

• Candidates should possess an OND qualification with 1 - 2 years work experience.