• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Field Support Technician


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description

Customer Problem Resolution

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.


• Identifies the resources needed to solve the issue and estimates the effort required.


• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.


• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations

• Implements technical solutions at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity and Disaster Recovery

• Implements disaster recovery plan as and when needed.

Facility and Infrastructural Maintenance

• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.


• Maintains engineering equipment.


• Diagnoses network and device problems and implements technical or procedural solutions.


• Performs Quality Control on structured cabling and related projects on all sites and other  Facility.


• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.


• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.


• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.


• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

• A Bachelor’s degree in Engineering or Technical discipline.


• 3 years relevant experience in the IT/Telecommunications field.