Hotel Manager (Operation) at House 4(Four) - Hotel Manager (Operation)

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
27697
Job Views
97

Job Description



Oversee personnel including receptionists, kitchen staff, and office employees.



  • Monitor employee performance and conduct regular evaluations to help improve customer service.

  • Collect payments and maintain records of budgets, funds, and expenses.

  • Resolve issues regarding hotel and lounge services, amenities, and policies.

  • Organize activities and assign responsibilities to employees to ensure productivity.

  • Create and apply a marketing strategy to promote the hotel’s and lounge’s services and amenities.

  • Evaluate hotel performance and ensure compliance with health and safety rules.

  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

  • Plan, implement and manage overall hotel daily operations

  • Build and maintain strong relationships with customers

  • Lead, motivate, train, develop and direct team to maximize efficiency in customer service

  • Ensure communication and implementation of all service deliverable through team and on the spot assessment

  • Review customer reaction and feedback to service given and implement and action a plan to address any concerns

  • Develop personal development plans for all team members to ensure progression and learning within roles.

  • Achieve 100% adherence to standard recipe for each product as approved by management.

  • Ensure 100% compliance with standard food handling procedures (Zero Food poisoning. Clean environment )




Salary: 60,000


People living within Garrison, Trans Amadi, Abuloma should apply


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