Job Description
Oversee personnel including receptionists, kitchen staff, and office employees.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Collect payments and maintain records of budgets, funds, and expenses.
- Resolve issues regarding hotel and lounge services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
- Create and apply a marketing strategy to promote the hotel’s and lounge’s services and amenities.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
- Plan, implement and manage overall hotel daily operations
- Build and maintain strong relationships with customers
- Lead, motivate, train, develop and direct team to maximize efficiency in customer service
- Ensure communication and implementation of all service deliverable through team and on the spot assessment
- Review customer reaction and feedback to service given and implement and action a plan to address any concerns
- Develop personal development plans for all team members to ensure progression and learning within roles.
- Achieve 100% adherence to standard recipe for each product as approved by management.
- Ensure 100% compliance with standard food handling procedures (Zero Food poisoning. Clean environment )
Salary: 60,000
People living within Garrison, Trans Amadi, Abuloma should apply