• Application Deadline:
• Position: Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikoyi


• Job Field Sales / Marketing / Retail / Business Development 
  

The position

We are currently seeking to employ a Service Advisor to provide top-notch service to customers with speed, convenience and expertise, thereby maintaining a friendly business relationship.

Responsibilities

• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.


• Receive calls, chats, emails, and other interactions from existing customers with account inquiries, requests, and complaints and provide first level support.


• Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.


• Provide correct and complete information to customers on the organization’s products and services.


• Make outbound calls to customers and potential customers.


• Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

Requirements

Required:

• University degree or equivalent standard


• 2+ years of experience in sales related field


• Experience with customer service relationship

Preferred:

• Strong detail orientation and communication/listening skills.


• Willingness to work a flexible schedule and occasional overtime when needed.

This job is perfect for you if you

• Enjoy adding structure and developing approaches to ambiguous problems


• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity


• Have excellent verbal and written communication skills


• Are excel and numbers-savvy and very detail oriented

You will not enjoy this job if you

• Work best in structured, hierarchical settings


• Require clear, pre-set deliverables and constant direction


• Are used to working in/with a large team