Job Description
We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.
Responsibilities
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Check, sort and forward emails
- Monitor office supplies Requirements and Qualifications
- X years of experience as Front Desk Representative or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- In-depth knowledge of office management and bookkeeping
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success