• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Ensure that the office ambiance is maintained to receive clients.


• Drive strategic partnerships; from conceptualization to engaging partners especially informally.


• Receive clients in a polite and friendly manner at all times in order to support the achievement of the highest standards of customer service within the organization.


• Manage the company’s online image and identity.


• Manage the company’s social media platforms and ensure regular content and engagement


• Prepare regular content and manage the company’s website blog sessions.


• As the front desk officer, responding to email and phone inquiries.


• Ascertain customers’ wants or needs and recommend, select and offer help in order to meet their needs and desires.


• Manage client relationships in accordance with the organization's policies.

KPIs

• Customer service measures.


• Increase in social media followers and engagements


• Number of blog posts and readership with engagements


• Direct customer feedback.


• Condition of displays and ambience.


• Social feedback


• Social Engagement

Qualifications

• A B.Sc in Management or relevant experience in this field.


• A Certification in Finance or Management is a plus.


• At least 2 years work experience.


• Must be living on the Island.