• Application Deadline: Sat, 7 Jan 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Marina


• Job Field Customer Care 
  

Job Description

• Attend courteously and professionally to all callers/clients that contact our office(s) and ensure that their inquiries, issues or requests are attended to within the shortest possible time or as stipulated.


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.


• Keep records of all conversations and update the CRM database and other databases in a comprehensible way.


• Record and relay to the right persons, all calls and inquiries via telephone, social media or online chat.


• Provide necessary information needed to generate reports on a monthly basis and also a comprehensive report on a quarterly basis in respect of all the clients under management.


• Comply with timelines as detailed under the organization manual.


• Build sustainable relationships and engage current and potential clients.


• Seize opportunities to upsell the company's various products, when they arise.


• Make outbound calls to aid in bonding with clients.


• Provide support for all client-related activities.


• Execute any other responsibilities as may be assigned to you by the Managing Director or the HODs


• Prompt handling of customers’ enquiries on accounts and other requests.


• Timely and controlled processing of cash, funds transfer and account opening requests and in line with policies and agreed on Turn-Around-Time (TAT).


• Prompt handling of customers’ account maintenance requests and in line with policy.


• Ensure ’ Know Your Customer forms and mandates (including signature verification) are effectively processed.


• Ensure first level transaction call-over on daily transactions to promptly address identified gaps.


• Participation in testing of company's application and other automated platforms as they concern Operations.


• Perform other function as may be assigned by the Chief Operating.

Requirements

Qualification / Education:

• Bachelor's Degree or it's equivalent.


• A minimum university degree with a minimum grade of 2.2 - professional qualifications will be of high advantage.


• 2 - 5 years work experience.

Key Skills:

• Analytical/ Initiative Skills


• Excellent Interpersonal Skills & Good Customer Relations


• Strategic Orientation


• Ability to work under pressure


• Ability to work in team(s).


• Outstanding organizational abilities.


• Aptitude in decision-making and problem-solving.


• Working knowledge of data analysis and performance/operation metrics.