• Application Deadline:
• Position: Technical Support Engineer/Technical Associate Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description

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  Research and identify solutions to software and hardware issues.

  
  


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  Diagnose and troubleshoot technical issues, including account setup and network configuration.

  
  


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  Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.

  
  


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  Research and identify solutions to software and hardware issues

  
  


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  Ask customers targeted questions to quickly understand the root of the problem

  
  


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  Track computer system issues through to resolution, within agreed time limits

  
  


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  Talk clients through a series of actions, either via phone, email, or chat, until they've been solved.

  
  


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  Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

  
  

Qualifications

Engineering in Computer Science or Information Systems / Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education 

 

Additional Information

Bachelors Degree Holder of 1-5 years post NYSC experience

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  Knowledge of innovation methodologies including design thinking, and Scenario planning

  
  


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  Excellent verbal and written communication skills in English 

  
  


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  Excellent computer software skills, including experience with MS Office, Google apps and web-based research and communication and design tools

  
  


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  Excellent interpersonal skills, and previous experience working in multicultural teams

  
  


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  Creative thinker and problem solver

  
  


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  Strong organizational skills and attention to detail

  
  


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   Commitment to ZKTECO's vision, mission, values and ways of working. 

  
  


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  Ability to work under pressure with tight deadlines

  
  

Additional Advantage: 

• Experience in Hardware repair and service


• Installer in Security solution


• Project Management 


• Should have knowledge about MySQL, and MySQL database.

Remuneration 

• Competitive