Job Description
Role Summary
- AGM will be responsible for assisting in the Planning, Organizing, Staffing, Coordinating and Controlling of all the organisations engagements.
- She/he will work directly with the General Manager or Head of operations with the aim of creating value, maximizing growth or improving the business performance of the organization and its clients.
- A dynamic, committed, experienced, and highly educated personality with at least 7+ years of professional experience.
- The above role position reports to Managing Director / Head of Operations.
Job Description
- The Assistant General Manager (AGM) will assist the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation, while helping to promote an overall corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation throughout the operation.
- Creating value, maximizing growth or improving the business performance of the organization and its clients.
- Ensuring hitch free internal and external customer experience.
The AGM will report to the following;
- Department/Division/Unit: Operations
- Functionally Reports To: General Manager/Head of Operations
Responsibilities
- Assist the General Manager in maximizing sales and profits by meeting and exceeding sales targets and budgets while minimizing shrink.
- Provides leadership, effective management and training for staff.
- Ensures communications from home office and the General Manager is delivered to all staff levels.
- Ensures full adherence to all company policies and procedures.
- Implements and enforces controls that protect the company’s assets from internal and external shrink.
- Ensures over-all coaching and supervision is delivered consistently to ensure excellent customer service.
- Be responsible to secure effective management of the projects.
- Act as a navigator and a visionary to build and lead a team of dynamic and innovative professionals.
- Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).
- Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
- Demonstrates excellent product knowledge and visual merchandising skills
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Perform other related duties as required by the office of the Managing director
Communication Responsibilities:
- Consults and helps plan daily activities with General Manager/Head of operations; manages the activities of supervisors and staff.
- Provides supervision, guidance and support to operations staff.
Qualifications
Education:
- Minimum of B.Sc in Architecture, Quantity Surveying, Building Construction / Engineering, Construction Management, Project Management, Business Management / Administration or a related field
- Professional qualification recognized but not mandatory
- 7 - 12 years’ experience in a managerial capacity
- 5 Years’ experience in a Managerial role
- Demonstrated success in project management and team execution
- Civil experience managing multiple projects
- Excellent communications skills in oral & written English
- Strong interpersonal skills with an ability to interact with diverse personalities.
Skills:
- Strategic Management skills (Planning, Financial, Analysis, Business development) are required
- Strong team-building and managerial skills
- Good computer skills
- Business-oriented mindset. Strong judgment and strategic thinking. Mental agility with ability to focus on key issues quickly and incisively
- Ability in project management and in developing project plans, coordinate projects, communicate changes and progress, complete projects in time and budget, manage project team activities.
Functional/ Technical:
- Computer literate with good excel skills and solid understanding of accounting/bookkeeping principles, Project co-ordination experience
- Independent judgment
- Technical knowledge of the specific area of assignment and of overall company activities
- Discreteness
- Confidentiality
- Integrity
- High learning ability
- Team Spirit
- Proactiveness and foresightedness
- Resourcefulness.
Managerial:
- Manage and prioritise time
- Plan and Organize and schedule work
- Listen actively
- Give clear information
- Get unbiased information
- Maintain accurate records
- Identify and Solve Problems
- Make decisions and weigh risk
- Think clearly and analytically.
Behavioural:
- Excellent communication skills
- Friendly and approachable
- Confident
- Highly attentive to detail
- Ability to multi –task
- Ability to work well under pressure
- Adaptive to change.