• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: LAF Operation Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Graduate Jobs  , Logistics 
  

Job Description

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of Mkobo Microfinance Bank.


• The Operations officer ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.

Responsibilities

• Engaging LAF Partner representatives and officers on LAF-related matters


• Conduct rider's pre-screening and onboarding exercises


• Liaise with internal stakeholders on all matters involving LAF riders and ensure a speedy resolution to service issues.


• Conduct rider’s sensitization upon successful screening


• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders


• Oversee daily operational activities of the riders and partner-related matters


• Responsible for Bike recovery in the event of payment default by riders. Works closely with the Risk team and the Recovery officer to achieve a 100% recovery rate.


• Liaise with the accounts team for speedy processing of LAF expense vouchers and following up with payment.


• Follow up with service centres for quick repairs and servicing of bikes


• Engage all third-party service providers for Asset insurance, tracking, and registration processing.


• Act as the first point of call in providing operational support for the LAF riders


• Escalate to the COO all issues which require management decision and authorization.

Qualifications

• Minimum of a Bachelor's Degree from a recognized institution.


• Previous work experience is a plus


• Good command of written and verbal English


• Friendly and welcoming manner with clients and other members of the team


• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.


• Ability to understand and explain complex concepts in a clear, simple manner to riders


• Excellent organizational and multitasking skills


• Ability to maintain a calm and polite manner in stressful situations


• Willingness to cooperate with customers and management to resolve any issues that may arise.


• Passion for delivering amazing customer experience


• Good time management skills and ability to work under pressure.

Must have skills:

• Communication skills


• Attention to details


• Problem-solving


• Interpersonal relationship


• Microsoft Excel proficiency


• Self -starter and high-level proactivity in dealing with operational issues.