• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Responsibilities

Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in timely & efficient manner


• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively


• Raising, following up and closure of Trouble Tickets


• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process


• Follow up for Collections through timely reminders to Enterprise & Retail Customers


• Ensuring Collections of receivables is achieved as per the set targets


• Service & MTTR Improvement Plans


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Generate Sales Leads

Requirements

• Candidates should possess a Bachelor's Degree with 1-3 years work experience.