• Application Deadline: Tue, 28 Feb 2023 00:00:00 GMT
• Position: Clients Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Roles and Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.


• Creating a positive onboarding experience for new clients.


• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.


• Identifying ways to overcome clients' initial dislike of company products.


• Maintaining an accurate record of all existing and potential clients.


• Responding to client inquiries in a timely and professional manner.


• Training and providing overall guidance to client service employees.


• Organizing training seminars to enable clients to fully utilize product features and benefits.


• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Requirements

• B.Sc or HND in any field with relevant work experience in the field related field.


• Proficiency in Microsoft Excel.


• Working knowledge of Customer Relationship Management (CRM) software.


• The ability to work efficiently under pressure.


• Excellent organizational and time management skills.


• Strong analytical and problem-solving skills.


• Effective communication skills.


• Exceptional customer service skills.