• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Team Member, Middleware Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Banking 
  

Job Objective(s)

• To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.


• Proactive routine maintenance of application servers (ESB).

Duties & Responsibilities

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.


• Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.


• Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.


• Ensure the platforms are up and functional at all times.


• Ensure all user platforms are optimized and functioning optimally.


• Escalate all issues to the team lead in a timely and explicit manner.


• Track Project Management deliverables to ensure all milestones are delivered and project remains on track.


• Ensure the timely development and deployment of innovative solutions for the unit.


• Ensure that vendor related projects are monitored strictly to meet set deadlines.


• Engage stakeholders to understand requirements when developing solutions for the various units.


• Monitor fraud prevention solutions across all applications deployed on the middleware applications.


• Weekly Review and reporting of projects, Issues and collection mandates.


• Group Digital Banking Monthly Performance Report.


• Group Digital Banking Monthly Channel Adoption Report.


• Review daily transaction status reports to identify reasons for failures and ways to avoid them.


• Provide AD HOC reports when required.


• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)


• Monitor middleware systems to ensure high availability and 100% uptime.


• To ensure all routine/periodic housekeeping functions are carried out when due.


• Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.


• Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.

Knowledge & Skills Required

• First Degree in any IT related field.


• Minimum years of work experience required: 3 years


• Hands-on experience working in an applications production support/application development environment.


• Project coordination skills, including organizing, prioritizing and tracking all phases of a project.


• Understand how to support applications ran on ESB environment.


• Trend monitoring for transactions performed on major applications hosted on the middleware platform.


• Strong UNIX/Linux, AIX operating system administration. 


• Collaborative skills: Ability to work with cross-functional teams.


• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 


• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.


• Firm Grasp of Structured Query Language (SQL).


• Customer experience and issue resolution.


• Excellent leadership skills.


• Interpersonal relationship management.


• Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.


• Ability to meet deadlines and manage multiple, dynamic priorities.